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FAQ

  • What is Perk Up?
    Perk Up is a bold and trendy nail polish brand based in Mumbai, India. We create high-quality, vibrant nail colors that add a spark to your personality and style.
  • Where do you ship?
    We currently deliver Pan India, including metro cities, towns, and most rural areas through reliable courier partners.
  • How long will my order take to arrive?
    Once your order is placed: We process it within 1–2 business days. Delivery time is typically: Metro Cities: 3–5 business days Tier 2 & 3 Cities: 4–7 business days Remote Areas: Up to 10 days You’ll receive tracking details once your order is dispatched.
  • How can I track my order?
    After dispatch, we’ll send you a tracking link via SMS or email. You can also log into your Perkup account to check your order status.
  • Do you accept returns?
    We do not accept returns for hygiene reasons unless: The product is damaged, The wrong item was delivered, or The product received is not as described. In such cases, please contact us within 48 hours of delivery with images of the issue.
  • What if I receive a damaged or incorrect product?
    We’re so sorry! Please email us at perkup@gleam13lifestyle.com or WhatsApp us within 2 days of delivery with: Your Order ID Photos or video of the product and packaging We’ll issue a replacement or refund after verification.
  • Can I cancel my order?
    You can request cancellation before the order is shipped. After dispatch, cancellations are not possible
  • What payment methods do you accept?
    We accept: UPI (Google Pay, PhonePe, etc.) Debit & Credit Cards Net Banking Wallets (Paytm, etc.) All payments are processed via secure encrypted gateways.
  • Are the nail polish colors true to what I see online?
    We try our best to show accurate shades, but colors may vary slightly due to lighting, camera, and screen resolution. Rest assured, our customers love the pigmentation and quality!
  • Are Perkup products cruelty-free?
    Absolutely! All our products are cruelty-free, vegan, and non-toxic — safe for your nails and kind to the planet.
  • Do you offer COD (Cash on Delivery)?
    We currently do not offer COD, but we’re working on it! Please use our secure online payment options to place your order.
  • How can I contact customer support?
    You can reach us via: 📧 Email: perkup@gleam13lifestyle.com 📱 WhatsApp: +917718813136 We’re here to help Monday to Saturday, 10 AM – 6 PM.
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